Terms &
Conditions

Thank you for choosing Intertreat Bodyworks. We are committed to providing exceptional care in a respectful, transparent, and professional environment. Please take a moment to review our terms and conditions, which outline your rights and responsibilities when receiving our services.

1. Privacy & Confidentiality

1.1 Client Confidentiality
Intertreat Bodyworks is committed to the confidentiality of our clients' information. We adhere strictly to the legal and ethical standards set forth in Australian privacy laws.

• Personal and health information is collected solely to provide safe and effective care.

• Records, including treatment notes, health history, and personal information, are securely stored for a period of two (2) years, after which they are safely destroyed.

• Information is disclosed only with your consent or when legally required.

1.2 Privacy and Communications
We respect your privacy and use your contact details solely for appointment-related communications and clinic updates.

• You may opt out of email and SMS communications at any time.

• Information may be shared internally with your treating practitioners where clinically relevant.

2. Consent & Scope of Practice

2.1 Informed Consent
By confirming a booking, you acknowledge and accept these Terms & Conditions in full.

I consent to receive massage therapy, dry needling, acupressure, moxibustion (heat therapy), Guasha (scraping massage), percussive therapy, cupping, and services involving exercise guidance. I understand that while these treatments offer therapeutic benefits, they may involve minor risks such as soreness, stiffness, bruising, or blistering. I acknowledge that results may vary, and there is no guaranteed outcome. I understand that these services are not a substitute for medical diagnosis or treatment. I have disclosed all known medical conditions and will notify my practitioner of any changes to my health.

2.2 Scope and Professional Boundaries
Our practitioners work within their professional registration and adhere to strict codes of practice.

• Physical assessments may involve partial undressing and hands-on examination (palpation) where necessary.

• All treatment plans are explained in advance, and your consent is always sought prior to proceeding.

3. Appointments & Fees

3.1 Booking & Confirmation
Consultations and treatments typically run for 30 to 90 minutes, as discussed in advance. If you arrive late, your session will continue for the remaining time, and full session fees will apply.

3.2 Annual Fee Review
To maintain quality and manage rising costs, our fees are reviewed annually.

• Any increase will reflect the higher of the Australian Consumer Price Index (CPI) for the previous 12 months or a fixed rate of 5%.

• Clients will be notified in writing at least 14 days prior to the implementation of any new fee schedule.

3.3 Billing & Payment

• All payments are due at the time of service.

• We accept EFTPOS, credit cards (surcharge applies), cash, and eligible health fund rebates.

• Gift certificates are valid for 12 months and are non-refundable.

• Dispensed products and completed treatments are non-refundable.

• Cheques are not accepted.

3.4 Cancellation Policy
We kindly request a minimum of 24 hours' notice for cancellations or rescheduling.

• 24+ hours notice: No charge.

• Less than 24 hours: 50% cancellation fee applies.

• No-show: 100% of the session fee applies.

• Appointment reminders are sent via email (48 hours prior) and SMS (24 hours prior).

3.5 Refunds & Packages
We offer flexible solutions in cases of unforeseen circumstances for client who has purchased package with us.

• Medical reasons: Refund or credit may be granted with a supporting medical certificate.

• Package cancellations: Must be requested at least 48 hours before the next session. Later cancellations incur a 50% fee.

• Package extensions: Written requests may be approved for up to 30 days beyond expiry.

4. Website Use & Intellectual Property

All content on our website and social platforms (text, images, graphics, logos, service descriptions) remains the property of Intertreat Bodyworks.

• Reproduction, distribution, or commercial use is not permitted without written permission.

• Approved organizations may link to our site with proper attribution. No implied endorsement is permitted without written agreement.

• To use our content for publication or public use, please contact us in writing for prior approval.

5. Liability & Client Responsibilities

5.1 General Liability
Intertreat Bodyworks acknowledges liability for injuries or damages that occur as a direct result of our clinic or staff's negligence or failures in duty. This covers instances where harm is caused by actions or inactions that deviate from the professional standards of care in the therapeutic and massage field.

5.2 Defining Negligence
Negligence involves scenarios where staff fail to provide the expected level of care, skill, or competence. This includes errors in treatment, improper equipment use, or not following safety protocols.

5.3 Client Responsibilities
Clients must provide appropriate evidence or documentation, such as medical reports, to substantiate claims of injury or damage due to our services. This assists in thorough and fair evaluation of the incident.

5.4 Reporting and Resolution

• Any concerns should be reported promptly to your practitioner or the clinic manager.

• If liability is confirmed, remedies such as corrective treatment or compensation may be offered at management's discretion.

6. Promotions & Special Offers

• Eligibility: Offers are for existing clients unless stated otherwise and are non-transferable.

• Scope: Valid only for specified services; not redeemable for cash or other services.

• Expiry: Each offer has a set expiry and must be used before the deadline.

• Booking: Must be mentioned at time of booking; subject to availability.

• No Combinations: Cannot be used with other discounts, promotions, or gift cards.

• Cancellation: Late cancellations or no-shows may result in forfeiting the offer.

• Modifications: We reserve the right to change or withdraw offers without notice.

• Disputes: Resolved in accordance with Australian consumer law.

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Please note that the Terms and Conditions of Intertreat Bodyworks are subject to change. We encourage our clients to regularly review the most current terms through our website and the information provided in appointment email reminders. It is the responsibility of each client to stay informed about any updates or modifications to our policies. Intertreat Bodyworks Team